Our Promise

When you make payments through the platform, your transactions are protected, and you will receive the following benefits:

Why choose ciiclo to find local taskers

Get 5% Cashback

Receive 5% cash back on every successful payment through the app, and enjoy the freedom to cancel order at any time for free.

Receive cash back when making payment on ciiclo app

Payment Guarantee

With the Ciiclo Guarantee, if a task is not completed as originally described, the system will refund your payment.

Find top taskers for work on demand

Find Trusted Taskers

Select taskers based on trust indicators, review content, completion rate, verified badges, and service cost.

Cost Advantage

Skip building a team — Ciiclo connects you with local Vietnamese taskers and ensures work meets international standards.

Become our partner on Ciiclo to provide task on demand

Local Support

As a trusted intermediary, Ciiclo provides multilingual support & flexible payment methods to help you book services easily and safely.

Community Value

Ciiclo is not just an app to find taskers for on-demand work — you can also offer your own skills to earn extra income.

Valid Terms for client Protection

We not only aim to create an open and flexible work platform but also ensure full protection of rights within a technology-driven environment.

Protected Terms

✅ Tasker violates the work agreement, failing to perform as committed in the quotation.

✅ Delivered results do not match the description, showing significant differences from the initial advertisement or agreement.

✅ Tasker stops responding, becomes unreachable, or fails to appear as promised → resulting in work disruption.

✅ The work has not been approved by you either through manual confirmation or automatic system verification.

Disclaimer Details

❌ The hirer violates the work agreement, failing to comply with the terms agreed upon in the quotation.

❌ The task is not carried out and paid through the Ciiclo system — transactions made outside the platform are not protected.

❌ The task has already been confirmed as completed through manual approval by the hirer,

❌ or automatically approved by the system after 7 days without any response or request for revision.

Attention

If you experience any issues with placing, paying for, or canceling an order, please contact the Ciiclo Support Team immediately via info@ciiclo.ca, the live chat feature on our app, or through Zalo for prompt assistance.

Price Match Policy

 

1. Find a Lower Price
If you see the same tasker offering the same service at a cheaper rate somewhere else.

2. Submit Proof
Send us a screenshot or link showing the lower price.

3. Get the Difference Refunded
We match the lower price and return the exact price difference to you.

If you submit a Price Match request and it meet all requirements and provide valid proof, we will review the price you found. If there is any difference between the price you submitted and the price verified by Ciiclo at the time of review, the verified price at that moment will be used.

We will respond with the final result within 24 hours after receiving your request.

  • The maximum refundable difference is USD 1,500 per booking. For other currencies, the equivalent amount will be calculated based on the exchange rate at the time your request is submitted.

  • The comparison currency depends on the payment method. If you pay online, we will compare prices in the currency used at checkout.
    If you pay directly to the tasker or service provider, we will compare prices in the local currency of that region.

  • If promotional codes or discounts were applied to your Ciiclo booking, the discounted price (including taxes and fees, if any) will be used for comparison.

  • If you modify your booking after submitting a Price Match request—including but not limited to changes in service type, tasker, service date, duration, number of people, or location—your request will be considered invalid.

  • Each booking is eligible for only one Price Match refund. If multiple requests are approved, Ciiclo will refund the largest verified price difference.

  • Please avoid submitting repeated requests for the same booking. Ciiclo reserves the right to limit or reject requests deemed excessive.

  • If the Price Match feature is used in an illegal, fraudulent, abusive, or improper manner, Ciiclo reserves the right to deny requests or restrict access.

  • Price Match is currently in a trial phase and may only be available in select regions and languages.

  • Ciiclo reserves the right to determine, at its sole discretion, whether a booking qualifies for Price Match.
    This decision may be based on factors such as compliance with booking requirements and whether all terms and conditions have been met (including Ciiclo’s general Terms & Conditions).

  • In the event these terms are translated into other languages, the English version will prevail if any inconsistency arises.

  • Example: If a tasker charges $100 elsewhere but $120 on Ciiclo, we’ll refund you the $20 difference.

Valid Terms for client Protection

We not only aim to create an open and flexible work platform but also ensure full protection of rights within a technology-driven environment.

Protected Terms

✅ Tasker violates the work agreement, failing to perform as committed in the quotation.

✅ Delivered results do not match the description, showing significant differences from the initial advertisement or agreement.

✅ Tasker stops responding, becomes unreachable, or fails to appear as promised → resulting in work disruption.

✅ The work has not been approved by you either through manual confirmation or automatic system verification.

Disclaimer Details

❌ The hirer violates the work agreement, failing to comply with the terms agreed upon in the quotation.

❌ The task is not carried out and paid through the Ciiclo system — transactions made outside the platform are not protected.

❌ The task has already been confirmed as completed through manual approval by the hirer,

❌ or automatically approved by the system after 7 days without any response or request for revision.

Attention

If you experience any issues with placing, paying for, or canceling an order, please contact the Ciiclo Support Team immediately via info@ciiclo.ca, the live chat feature on our app, or through Zalo for prompt assistance.

Download App

Life can be busy, so let our taskers make it easy for you. New users enjoy a welcome coupon set.

Price Match Policy

 

1. Find a Lower Price
If you see the same tasker offering the same service at a cheaper rate somewhere else.

2. Submit Proof
Send us a screenshot or link showing the lower price.

3. Get the Difference Refunded
We match the lower price and return the exact price difference to you.

If you submit a Price Match request and it meet all requirements and provide valid proof, we will review the price you found. If there is any difference between the price you submitted and the price verified by Ciiclo at the time of review, the verified price at that moment will be used.

We will respond with the final result within 24 hours after receiving your request.

  • The maximum refundable difference is USD 1,500 per booking. For other currencies, the equivalent amount will be calculated based on the exchange rate at the time your request is submitted.

  • The comparison currency depends on the payment method. If you pay online, we will compare prices in the currency used at checkout.
    If you pay directly to the tasker or service provider, we will compare prices in the local currency of that region.

  • If promotional codes or discounts were applied to your Ciiclo booking, the discounted price (including taxes and fees, if any) will be used for comparison.

  • If you modify your booking after submitting a Price Match request—including but not limited to changes in service type, tasker, service date, duration, number of people, or location—your request will be considered invalid.

  • Each booking is eligible for only one Price Match refund. If multiple requests are approved, Ciiclo will refund the largest verified price difference.

  • Please avoid submitting repeated requests for the same booking. Ciiclo reserves the right to limit or reject requests deemed excessive.

  • If the Price Match feature is used in an illegal, fraudulent, abusive, or improper manner, Ciiclo reserves the right to deny requests or restrict access.

  • Price Match is currently in a trial phase and may only be available in select regions and languages.

  • Ciiclo reserves the right to determine, at its sole discretion, whether a booking qualifies for Price Match.
    This decision may be based on factors such as compliance with booking requirements and whether all terms and conditions have been met (including Ciiclo’s general Terms & Conditions).

  • In the event these terms are translated into other languages, the English version will prevail if any inconsistency arises.

  • Example: If a tasker charges $100 elsewhere but $120 on Ciiclo, we’ll refund you the $20 difference.

Download App

Life can be busy, so let our taskers make it easy for you. New users enjoy a welcome coupon set.